Shipping & Retums

By submitting a request through our store, you are agreeing to the following terms. We have made these arrangements to ensure that you are fully aware of our shipping, discount, and return policies and procedures.

📦 Part 1: Shipping Policy

1. Delivery Coverage We ship worldwide, provided the express service is available to your location. Enjoy free shipping, with the option for expedited shipping at a nominal charge of only $3.99.

2. Order Delivery Timeframe

  • Order Processing Time: Usually 1 working day. This is the time between order placement and handover to the delivery service. Most orders are shipped within 1-2 working days after confirmation/payment.

  • Shipping Time: Typically 2~7 working days. Your order will be delivered within 2 to 7 working days after processing and dispatch.

Shipping Details by Region:

Country Shipping Time Courier
USA 2~5 working days USPS
Canada 5~12 working days USPS
UK 4~5 working days USPS
Australia 7~10 working days USPS
Others 7~10 working days USPS

 

3. Tracking You'll receive an email with the tracking number once your order is shipped (tracking may take up to 24 hours to become active). Tracking information updates within 24 to 48 hours. For tracking issues, contact us for a resolution within 48 hours.

4. Delivery Time Exceeded If your order is experiencing delays, please reach out to us at service@powerflash.shop. We will promptly investigate the situation with the transportation company. Thank you for your understanding and support.

5. About Tax The displayed price does not include tax, and we do not impose any tax charges on you. However, please be aware that in certain regions, local authorities may apply separate taxes as per their policies. The applicability of taxes depends on your local regulations and policies.

🔄 Part 2: Return & Refund Policy

1. 90-Day Return Policy & Conditions If there are any quality issues, we offer a 90-day merchandise exchange policy, which means you have 90 days from the receipt of your order to seek a return. To qualify for a return, the following conditions must be met:

  • Unauthorized returns will not be accepted.

  • Items must be returned within 90 days of receipt.

  • All items must be in the same condition as you received them, unworn or unused, with tags, and in their original packaging.

  • You will also need to provide a receipt or proof of purchase.

In some cases, only partial refunds are allowed or items are non-returnable (if applicable):

  • Items that show obvious signs of use.

  • Any item that is not in its original condition, damaged, or missing parts for reasons that are not our fault.

  • Any item that is returned more than 90 days after delivery.

  • Discounted or special priced items are not returnable (Only regular priced items can be refunded). Damage/loss caused by the customer is non-refundable.

 2. Return Procedure To initiate a return, please send an email to service@powerflash.shop. If your return is accepted, we will send you a return mailing address and instructions on how and where to ship your item(s) via email. We will not accept a return without first requesting that the item be returned to us. Note: We recommend that you send your return/exchange using a shipping method that provides tracking information and a signature, as we are not responsible for lost returns/exchanges. There is no restocking fee for returns.

3. Damaged or Faulty Products If it is not too much trouble, please investigate your request once you receive the item. If the item is defective, damaged, or you receive something you are not satisfied with, please contact us at service@powerflash.shop as soon as possible so we can assess the situation and take the correct action. Depending on where you live, the time required to contact you for areplacement item may vary.

4. Exchanges We will only replace items that are damaged, incorrectly made, incorrectly sized or defective. If you need an exchange for the same item, please contact us at service@powerflash.shop.

  • If the return is due to our problem (e.g. incorrect product, product quality), we will provide you with a full refund.

  • If the return is due to the buyer's problem (e.g. didn't like/didn't want the item, ordered the wrong product/size), then the buyer shall pay the shipping costs.

5. Refunds Once we have received and inspected your return (usually within 1-3 business days), we will notify you if a refund has been obtained. If authorized, your original payment method will be promptly returned within 3-7 business days. Taxes are not refundable. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

6. Cancellation of Orders You can request an order cancellation by contacting us promptly after your purchase. If your payment has been completed but the package has not yet been shipped, you can cancel the order and we will refund your money in full. Please note that orders cannot be cancelled after the package has been shipped.

📞 Customer Service Department

Email: ✉ service@powerflash.shop
Office Hours: 🕗 Monday - Friday, 8:00 a.m. – 8:00 p.m. (Eastern Standard Time)